WE DELIVER TO

Currently, we ship to Australia and the USA. For customer orders outside of Australia and the USA please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your purchase request. A shipping quote will be emailed to you immediately.

Please allow two working days from the time of purchase for goods to be dispatched.

Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.

 

AUSTRALIAN ORDERS

Australian orders take between 3 hours and 8 days depending on your location. Either TNT, Australia Post, Want it Now or local (NSW) couriers will be used depending on the delivery area.

In order to ensure the safe delivery of your SUBOO purchase, please note that our courier requires a signature upon receipt of goods. We therefore require a work delivery address whereby someone can sign for your SUBOO package between the hours of 9am and 5pm.

Should a work address not be applicable please call (02) 9667 1044 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to make alternate arrangements.

SUBOO seeks to offer the most competitive, cost effective rates for our customers.

All shipping within Australia is free when you spend over $100 or $16.00 for umbrellas and $12.00 for all other items.

 

USA ORDERS

International orders are sent using TNT and are dispatched from our Sydney Warehouse or alternatively via USPS Postal Service and are dispatched from our USA Warehouse. Each delivery has its own unique tracking number that can be traced by the customer.  This service takes up to 5 WORKING DAYS from dispatch.  For remote areas please allow and extra 2 days for out of area deliveries. From September through till March delays may occur. This is not isolated to USPS, but is an internationally recognised period where all postal services experience delays due to the volume of deliveries.

SUBOO delivery service is door to door.

 

USA SHIPPING RATES

We offer free International shipping on all orders over $100 (USD). Shipping costs for all other items is $12 (USD) and will be displayed before you make any payment.

 

RETURNS POLICY

NO RETURNS ON ANY SWIMWEAR, REDUCED OR SALE ITEMS.

Our standard policy is to accept returns on full priced items within 30 days from the date of delivery.

The customer is responsible for shipping the goods back to the address below:

SUBOO

Attn: Returns

Studio 104 & 105

30-40 Cnr Harcourt Parade & Mentmore Ave

Rosebery NSW 2018

Australia

Returns based on a change of mind or any other reason, will be credited the amount of the purchase less 15% processing fee upon receiving the SUBOO product. All shipping fees are at the expense of the customer. Any wear and tear visible to the product returned will allow SUBOO to withhold the amount of the purchase in full. Returns for a genuine flaw of the product will only be made on a case by case basis which will be reviewed by SUBOO. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your issue and it will be resolved promptly. You will not be charged for the shipping of your product if there is a manufacturing fault. Once we receive your return, please allow up to 15 business days to complete your return. All exchanges of product is subject to availability.

 

EXCHANGE POLICY

NO EXCHANGE ON SWIMWEAR, REDUCED OR SALE ITEMS.

The customer will be charged all shipping fees for the exchange and the new item may still be subject to your countries duties and taxes. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to notify that you are exchanging your order, including your name, item you wish to exchange to and reason for exchange. Return address for exchanges must be sent to the address below:

SUBOO

Attn: Returns

Studio 104 & 105

30-40 Cnr Harcourt Parade & Mentmore Ave

Rosebery NSW 2018

Australia

 

Exchanges can be made within 7 days upon receiving the goods. Used product of any kind will be returned to the customer, without evaluation. Exchange period is extended during the Christmas period due to gift purchases. From October 1st - December 12th. Exchanges can be made up to 30 days. No soiled or damaged items accepted.

ORDERING INFORMATION

For all online customer service and product enquiries, either email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or call us +61 2 9667 1044  between 8.30 am to 5.30pm Monday to Friday (AEST).

TERMS & CONDITIONS

SUBOO reserves the right to cancel any order at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund all payment using the original method received. All orders are subject to availability of stock. SUBOO will take all reasonable steps to verify that the order and credit details are true and correct.

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